Privacy Policy

Last Updated: May 2025

At Phoenix Bakers Club ("we," "our," or "us"), we are committed to protecting the privacy and personal information of every individual who interacts with our website, WhatsApp community, webinars, and coaching programs. This Privacy Policy explains how we collect, use, store, and protect your information.

By accessing our website (phoenixbakersclub.in), submitting any form, joining our WhatsApp community, or enrolling in any program, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide:

• Full name
• Mobile number (WhatsApp-enabled)
• Email address
• City and state of residence
• Current monthly income from baking (self-reported)
• Business stage and challenges (via intake forms)

Information Collected Automatically:

• Browser type and device information
• Pages visited on our website
• Time spent on pages
• Referring website or link

Information from Third-Party Platforms:

If you interact with us via Instagram DM, Google Forms, or Google Meet, we may receive data in accordance with those platforms' privacy policies.

2. How We Use Your Information

We use your information to:

• Add you to our free WhatsApp VIP Community (Phoenix Bakers Club)
• Send you webinar invitations, session links, and reminders
• Deliver your requested free resources (templates, action plans, PDFs)
• Provide 1:1 discovery calls and personalized business coaching
• Send program details for Silver, Gold, and Diamond Memberships
• Send occasional marketing messages about upcoming programs and offers
• Improve our coaching content and course delivery
• Respond to your queries and support requests
• Comply with legal obligations

We do NOT use your information for:

• Selling your data to third parties
• Targeting you with unrelated ads
• Sharing with advertisers without your consent

3. Data Sharing and Third Parties

We use the following third-party platforms to operate our business. Your data may be processed by these platforms in accordance with their own privacy policies:

• Google LLC (Google Forms, Google Meet, Google Drive) — for lead capture and session delivery
• Meta Platforms Inc. (Instagram, WhatsApp) — for community management and communication
• YouTube (Google LLC) — for content delivery
• Webflow Inc. — for website hosting
• Anthropic (app infrastructure) — for course delivery via learn.phoenixbakersclub.in

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for commercial purposes.

4. WhatsApp Community — Specific Notice

By joining the Phoenix Bakers Club WhatsApp Group, you acknowledge:

• Your name and phone number are visible to group members
• Messages you send in the group are visible to all members
• We may use anonymised insights from group conversations to improve our coaching content
• You may exit the group at any time by contacting us
• We enforce strict community rules and do not allow spam, self-promotion, or personal data sharing within the group

5. Cookies and Tracking

Our website may use basic analytics cookies (such as Google Analytics) to understand traffic patterns. These cookies do not collect personal information. You may disable cookies in your browser settings at any time.

We do not use advertising cookies or remarketing pixels that track you across other websites.

6. Data Retention

We retain your personal information for as long as:

• You are a member of our community or enrolled in our programs
• Required by applicable Indian law
• Necessary to resolve disputes or enforce agreements

If you request deletion of your data, we will process it within 30 working days, except where retention is required by law.

7. Your Rights

As an individual whose data we process, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• File a complaint with the relevant authority under Indian law

To exercise any of these rights, contact our Grievance Officer (details below).

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no internet-based platform can guarantee absolute security.

9. Children's Privacy

Our programs and community are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are:

12. Contact Us

For any privacy-related queries:

Phoenix Bakers Club
Hardoi, Uttar Pradesh 241001, India
Email: phoenixbakersclub@gmail.com
Instagram: @abhishekbakerycoach